This Privacy Policy explains how Wider Matrix (GZ) Technology Co., Ltd (“Wider Matrix”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our websites, submit an inquiry form, or contact us by email, WhatsApp or phone.
By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the website.
1. Information We Collect
Information you provide directly
When you submit an inquiry form, request a quote, download a resource or contact us, we collect:
- Contact details — name, email address, phone number / WhatsApp number and country.
- Business details — company name, business type and any information you include in your message (e.g. machine models you are interested in, target location, planned usage).
- Communication records — copies of emails, WhatsApp conversations and form submissions, so we can follow up on your inquiry.
Information collected automatically
When you browse the website, we automatically collect certain technical information:
- IP address, approximate location (country/city level), browser type and version.
- Pages viewed, time spent on pages, referring website and clicks on links.
- Device type and screen size, to optimize the layout of our pages.
We do not knowingly request sensitive personal information (such as government ID numbers or financial account details) through this website, and you should not submit such information via our forms.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes for our vending machines.
- Follow up on your interest in our products by email, WhatsApp or phone.
- Improve our website, marketing campaigns and advertising performance (for example, measuring which pages and ads lead to inquiries).
- Send you relevant product updates, price lists or promotions, where permitted. You can opt out at any time by replying “unsubscribe” or asking us to stop contacting you.
- Comply with legal obligations and protect our legitimate business interests, such as preventing fraud or abuse.
3. Cookies & Tracking Technologies
Cookies are small text files stored on your device. This website and our advertising partners use the following categories of cookies:
- Strictly necessary cookies — required for basic site functions. These cannot be disabled.
- Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics), so we can improve content and structure.
- Advertising cookies — set by Google Ads and similar platforms to measure conversions, show you more relevant ads, and limit how often you see the same ad.
You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website, but you can still browse most of our content.
4. Advertising & Third-Party Services
We use third-party services to run and measure our marketing, including:
- Google Ads & Google Analytics — advertising cookies (including the DoubleClick cookie) enable Google and its partners to serve ads based on your visits to this and other websites. You can opt out of personalized advertising at Google Ads Settings or via www.aboutads.info.
- WhatsApp — if you contact us via a WhatsApp link, your message and phone number are handled under WhatsApp's own privacy policy.
- Email & cloud service providers — used to store communications and manage our business contact lists.
These third parties process data under their own privacy policies. We encourage you to review them.
5. How We Share Information
We do not sell your personal information. We share it only in these situations:
- Service providers — with vendors who help us operate the website, run marketing campaigns or communicate with you, under confidentiality obligations.
- Business transfers — in connection with a merger, acquisition or sale of assets, where your information may be transferred as part of the deal.
- Legal requirements — when required by law, court order or government authority, or to protect our rights, property or safety.
6. Data Retention & Security
We keep your personal information only as long as needed to fulfill the purposes described in this policy — typically while we maintain an active business relationship with you, plus a reasonable period afterward to comply with legal and accounting requirements.
We apply reasonable technical and organizational measures to protect your data, including access controls and encrypted connections (HTTPS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location (for example under the GDPR for EU/EEA residents or the CCPA for California residents), you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict processing, or withdraw consent at any time.
- Request a copy of your data in a portable format.
- Opt out of the “sale” or “sharing” of personal information (note: we do not sell personal information).
To exercise any of these rights, contact us at carina@widermatrix.com. We will respond within a reasonable timeframe, and we will not discriminate against you for exercising your rights.
8. Children's Privacy
This website is intended for business users and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.
9. International Data Transfers
Wider Matrix is based in Guangzhou, China. When you submit information through this website, it may be transferred to and stored in countries other than your own. Where required, we rely on appropriate safeguards for such transfers and handle your data in accordance with this policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the latest revision. Significant changes will be announced on this page. Continued use of the website after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us: